Cristoven Santos
Phone: (416) 716-9678
E-mail: cristoven@gmail.com
LinkedIn: http://ca.linkedin.com/in/cristoven
Skills Summary
Technical Skills
- Very proficient with T-SQL and SQL Server 2005 / 2008.
- Development experience with Visual Studio and SQL Server Management Studio, Business Intelligence Development Studio and Reporting Services.
- Exposure to .NET, SSAS and SSIS.
- Knowledgeable in Crystal Reports and WebFocus reporting.
Communication Skills
- Written: Represented department in responding to all e-mail inquiries sent to team.
- Verbal: Led monthly office meetings in which important information was disseminated to employees. Served as emcee at a number of functions.
Work Experience
Street Capital Financial Corporation
Manager, Reporting - 2012 to present
- Managed company reporting and assisted the organization in climbing from the 7th to the 2nd largest independent mortgage lender in Canada.
- Analyzed and redesigned existing server setup and collaborated with external technical providers to improve database speed and resource usage.
- Led initiative to decommission manual spreadsheet based processes and replace them with ASP.NET based web tools.
- Coordinated and assigned report development, ad hoc requests and technical support issues to junior level employees.
- Implemented new practices and techniques for Business Intelligence.
Moneris Solutions
Business Intelligence Developer - 2008 to present
- Gathered data to provide reports to management, sales and marketing departments and external clients including Bank of Montreal.
- Consulted with department managers and end users to gather project requirements and coordinate user acceptance testing.
- Programmed, supported and maintained over 100 self serve reports in SQL Server Reporting Services and handled approximately 25 to 30 ad hoc requests a month.
- Optimized data marts by creating datasets from multiple tables and views to facilitate more efficient reporting.
- Showed leadership in department communication by responding to approximately 75% of all e-mail inquiries sent to the team.
- Provided training and mentoring to junior level employees.
General Motors Acceptance Corporation
Information Technology Specialist - 2003 to 2008
- Managed a team that provided database reporting services across all Canadian branches as well as software development/support to an office of 200 employees.
- Collaborated with department managers across Canada to outline programming/software solutions to address process inefficiencies.
- Improved data analysis for internal and external clients by creating database tools to generate reporting packages.
- Developed a software tool to generate yearly reports for 300 General Motors dealerships. This tool reduced data preparation time from 160 hours to 12 hours and reduced the time to create a report from 90 minutes to 2 minutes.
Education
York University 1997 to 2002
- Bachelor of Science degree – Major in Computer Science and minor in Psychology
Awards and Achievements
- Received the $1,000 “Business Improvement Program” award for a proposal to increase efficiency in handling account termination forms.
- Received the $1,000 “Best Practices” award for creating a customer bankruptcy follow up tool.
- Awarded $6,000 in scholarships from York University.
References available upon request